The Best Way To Reach Us
Have a question about Wondermyth, your order, a digital download, wall art, or something on the website? Please use the contact form and choose the reason that best matches your message.
For order, shipping, return, damaged item, or download issues, please include your order number if you have one. If the issue needs a photo or screenshot, you can add it under Attachments.
You may also find quick answers to common questions below.
We usually reply within 24–72 business hours.
Common Questions
Find quick answers to common questions about orders, downloads, shipping, returns, and contacting Wondermyth.
Where Is My Tracking Information?
Tracking information is sent by email once your order ships. If your tracking link has not updated yet, allow some time for the carrier to scan the package.
Tracking Link Not Working?
Tracking updates may take 24–48 hours to appear after shipment. If the carrier tracking page does not recognize your tracking number, copy the tracking number from your shipping email and check it with a universal tracking service, such as 17TRACK.
If the tracking still does not update after a few days, contact us through the form and include your order number.
How Fast Will You Reply?
We usually reply within 24–72 business hours. Please include your order number if your message is about an order, shipping, returns, damaged items, or digital downloads.
What Should I Include In My Message?
Choose the reason that best matches your question and describe the issue clearly. For order-related questions, include your order number if you have it. For damaged items, incorrect items, website issues, or download problems, screenshots or photos can help us resolve the issue faster.
Where Can I Find My Order Number?
Your order #number is included in your order confirmation email. If you cannot find it, send the name and email address used at checkout, and we will do our best to locate your order.
When Will My Order Ship?
Wall art and other physical products are made to order. Production usually takes 2–5 business days before shipping. You will receive tracking details by email once your order has been shipped.
For production, shipping, and delivery details, please see our Shipping Policy.
What Should I Do If My Item Arrives Damaged Or Incorrect?
Please contact us within 48 hours of delivery and include your order number, a clear photo of the item, and a photo of the packaging if possible. If the issue is confirmed, we will help arrange a replacement.
Can I Return An Item?
Physical items may be eligible for return within 14 days of delivery. Items must be unused and returned according to the instructions we provide. Please contact us before sending anything back.
For full details, please see our Returns & Refunds Policy.
Can I Get A Refund For A Digital Download?
Digital downloads can be refunded within 14 days of purchase only if the file has not been downloaded.
Once a digital file has been downloaded, the purchase becomes final and is no longer eligible for a change-of-mind refund.
If you have trouble accessing your download, please check the download help questions on this page first. If you still need help, send us a message through the contact form and we will help resolve it.
For full details, please see our Returns & Refunds Policy.
I Did Not Receive My Digital Download. What Should I Do?
Check your order confirmation email, promotions folder, and spam folder first. If you still cannot access the file, contact us with your order number or the email address used at checkout.
Can I Report A Website Issue Or Content Correction?
Yes. Use the contact form and choose Website issue or Content correction or suggestion. Screenshots are helpful if something looks broken, unclear, or incorrect.