1. Physical Products
Physical products may be returned within 14 days of delivery.
If you would like to return a physical item, please contact us through the contact form on our Contact page within 14 days of receiving your order. Please include your order number.
Once your return is approved, we will send you the return shipping address. Please do not send anything back before receiving the return address from us.
Return Shipping
For change-of-mind returns, return shipping costs are the buyer’s responsibility.
Because artwork is delicate, returned items must be sent back in their original condition and original packaging.
Returned items will be reviewed after arrival. If an item is returned damaged or in a condition that reduces its value, a partial refund may be issued based on the condition of the returned item.
2. Digital Downloads
Digital downloads can be refunded within 14 days of purchase only if they have not been downloaded.
Once a digital file has been downloaded, the purchase becomes final and is no longer eligible for a change-of-mind refund.
If you have trouble accessing your download, please check the FAQ on the Contact page first. If you still need help, send us a message through the contact form and we will help resolve it.
3. Damaged or Incorrect Physical Products
If your physical item arrives damaged or incorrect, please contact us within 48 hours of delivery and include your order number and a clear photo of the issue.
This helps us review the problem and arrange a replacement as quickly as possible. Once the issue is confirmed, we will send a replacement at no cost to you.
4. Refunds
Approved refunds are issued to the original payment method.
For approved change-of-mind returns, we refund the price paid for the returned item and the original standard shipping cost, where applicable.
Return shipping costs are the buyer’s responsibility.
If only part of an order is returned, the original shipping cost may not be refunded.
For physical products, refunds are processed after the returned item has been received and reviewed.
For digital downloads, refunds are processed after we confirm that the file has not been downloaded.
Please note that your bank or payment provider may take additional time to post the refund to your account.
5. How to Request a Return or Refund
To request a return or refund, please use the contact form on our Contact page.
Before reaching out about a digital order, please check the FAQ section on the Contact page first, as it may answer common download questions.
6. Contact
If you need help with an order, please contact us through the contact form on our Contact page.